CUSTOMER SERVICE ACHIEVEMENT PREDICTOR
The Customer Service Achievement Predictor is a 140-item pre-employment assessment that measures diplomacy, patience, and cooperative attitude.
Built-in validity scales automatically identify response bias to ensure honest results.
ABOUT THE CUSTOMER SERVICE TEST
Make the Right Hires with Objective Aptitude Data
Your customers deserve excellent service. When your front line staff lack traits such as patience or diplomacy, you lose customers, goodwill, and future sales.
The Customer Service AP surfaces behaviours that interviews cannot detect.
CUSTOMER SERVICE AP - TEST DETAILS
FOR HIRING
25 Minutes
BEHAVIOURAL
$195 +GST
CUSTOMER SERVICE AP TEST
The Customer Service AP measures diplomacy and cooperative attitude through a validated psychometric framework ensuring candidate scores reflect on-the-job suitability.
This aptitude test scores candidates in the following categories:
- Interpersonal - Diplomacy, Attitude, Assertiveness, Extroversion
- Inner Resources - Patience, Relaxed Attitude, Self Confidence
- Motivation & Achievement - Competitiveness, Focus, Goal Orientation
- Work Strengths - Planning, Initiative, Team Player, Managerial
- Sales Success - Disposition, Cold-Calling Initiative, Closing
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OTHER HIRING TESTS
ABOUT OUR PSYCHOMETRIC TESTS
What are Psychometric Tests?
Psychometric testing is used in the preliminary stages of any interview process to ensure that only qualified candidates advance to the next stage. It is an online test, often multiple-choice-based, that assesses a candidate’s personality, skills, qualifications and / or cognitive abilities.
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Why are they useful for recruitment and at what stage are they used?
A psychometric test can provide a range of information that may be useful for hiring. Information obtained from the testing can identify mental aptitude, motivation, interests, work styles and cognitive abilities. This can help ensure that only the right candidates join your organisation.
How are the tests administered?
Our psychometric tests are performed online and usually take between 15 - 30 minutes for the candidate to complete. Our team will administer and manage the testing process with the candidate then send you the reports.
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When will I get the results?
Once the candidate has completed their psychometric tests, the reports will be emailed to you within 1 working days excluding public holidays and weekends.
How much do they cost?
Pricing varies and is detailed above.